Seasonal SalesForce Administrator

Location: San Francisco, CA

Department: Technology

Type: Temporary

Min. Experience: Mid Level

JOB SUMMARY

The temporary Seasonal SalesForce Administrator (aka Jedi Knight) would be a part of our Salesforce development and data team, responsible for supporting approximately 300 Salesforce users and 20  business processes by performing various technical, administrative, and logistical tasks for Salesforce and other related integrated systems including Fulcrum, Conga, Skuid, DocuSign, Demand Tools and related systems. This full-time, seasonal position works in Burning Man’s San Francisco office and on playa in Black Rock City from July 1 through December 21, 2018.

DUTIES & ESSENTIAL JOB FUNCTIONS

Pre-Event

  • Salesforce system administration and operations
  • Testing and QA for new solutions
  • Device setup and configuration
  • Documentation for users of multiple Salesforce solutions
  • Engineering documentation of solutions
  • Data processing oversight and cleaning for data collection
  • Schedule and assist with pre-playa run-throughs

Onsite/Black Rock City

  • Device setup and on-playa troubleshooting
  • User Training
  • Staff Support (2-3 weeks including event)
  • User Support for 20 teams, 300 users including ARTery Operations, PETROL, WaterWorks, Media Mecca, Placement, ESD, OSS, DPW Crew, Compliance

Post Event/Fall

  • Assist with maintenance, testing and QA for Global Art, Temple, and Honorarium Grant systems for Fall opening and review cycles
  • Miscellaneous Staff Support
  • Manage Desk queue, resolve or escalate as necessary
  • Staff Training, including QA on manuals
  • Assisting with meeting scheduling and note-taking
  • Assist with data cleaning and assembly for major mailing list projects
  • Assist with form data builds, testing and QA for participant forms
  • Review data collected in web forms and review destination database to ensure integrity
  • Assist with data cleaning and review for ticket data integration into Salesforce
  • Assist Philanthropic Engagement team with data assembly for various projects

LEARNING AND TEACHING

  • Documentation - Assists in the creation, publishing, and maintenance of process documentation related to their assigned duties
  • Knowledge sharing – Helps acculturate and educate junior staff in Burning Man culture and business processes
  • Training development - Collaborates with the education team to develop training materials for their BMID processes
  • Learning – Pursues ongoing learning in their area of expertise, working to stay current on emergent knowledge, skills, and processes

OTHER FUNCTIONS AND RESPONSIBILITIES

  • Perform other duties as assigned.

QUALIFICATIONS

  • Required
    • Experience writing technical documentation
    • 1 year project management and/or web production management experience
    • Extraordinary attention to detail
    • Excellent tracking skills, tenacity and follow through
    • Friendly and approachable personality
    • Ability to new learn new technologies and seek out their best practices
    • Strong oral and written communication skills
    • Dedicated to providing quality service
    • Consistently meet deadlines and honor commitments
    • Able to adapt quickly to accommodate shifting tasks, priorities and projects
  • Preferred
    • A Bachelor's Degree or equivalent
    • Salesforce Administrator Certification
    • Knowledge of Burning Man culture and operations; specifically Art Installations, Theme Camps, Press, DPW and Mutant Vehicles
    • Familiarity with Burning Man websites and Burner Profiles
    • Experience living in Black Rock City

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

  • Off-playa:  Work is primarily sedentary in nature, no special demands are required.
  • On-playa:  Work is primarily sedentary but will also include the need to find and meet with department representatives who may not be in the vicinity therefore this could include walking or using some form of transportation. Some of the work will be in outside weather conditions and will be exposed to fumes or airborne particles as well as possible extremes in temperature.

ABOUT THIS ROLE

  • This is a temporary, full-time position ineligible for benefits, working in San Francisco, California and Black Rock City, Nevada. 
  • Burning Man is an equal-opportunity employer
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