DPW Waterworks Dispatcher

Location: Gerlach, NV

Department: DPW

Type: Temporary

Min. Experience: Experienced

JOB SUMMARY 

The DPW Waterworks Dispatcher will collect and dispatch information and requests via radio to the the Waterworks team serving as an ally for solutions and productivity. They will be responsible for the intake, coordination, tracking and real-time monitoring of all incoming communications and requests for the Waterworks department. They will be responsible for coordinating calls and requests between trackers, plumbing, and other staff in order to interpolate data for action. This role will ensure all department communications run smoothly and liaise with the Waterworks department crew, vendors, and other departments and parties as needed. Working with the DPW Waterworks Manager, the DPW Waterworks Dispatcher will assign daily fill schedules and additional requests to drivers. This position will also assist with administrative duties within the department.
 

 

The deadline to apply for this role is 5:00pm PT on Friday, June 8, 2018.


 

DUTIES & ESSENTIAL JOB FUNCTIONS

  • Maintain a radio presence; collect, track, and efficiently dispatch incoming information and requests via radio to the the Waterworks team, liaising with other departments and vendors as necessary
  • Coordinate calls between trackers, plumbing, and other staff in order to interpolate data for action
  • Record and accurately report route requests in real-time, forwarding all incoming messages to managers when they are unable to answer a radio call
  • Be available, on radio, and prepared to dispatch services during daily operating hours
  • Provide follow-up communication to obtain necessary job request details and supply estimated arrival times of crews scheduled on a project
  • Deliver adequate documentation of completed work to the Waterworks Manager and provide clarification of details as needed
  • Liaise with the Plumbing team to ensure the prompt dispatch of services and qualified crews to fulfill requested tasks
  • Create and deliver documentation to the Waterworks Assistant Manager that tracks the progress of and reports any issues with requests  
  • Assign daily fill schedules and additional requests to drivers
  • Perform various other duties as assigned by Waterworks managers

 

LEARNING AND TEACHING

  • Documentation – Assists in the creation, publishing, and maintenance of process documentation related to their assigned duties.
  • Knowledge sharing – Helps acculturate and educate junior staff and volunteers in Burning Man culture and business processes.
  • Training development – Collaborates with the education team to develop training materials in their area of expertise, as requested.
  • Learning – Pursues ongoing learning in their area of expertise, working to stay current on emergent knowledge, skills, and processes.

 

QUALIFICATIONS

REQUIRED

  • Prior experience with radio traffic control and radio technology with the disposition for handling stressful workloads and potential emergency situations in a focused and calm manner
  • 1-3 years experience in event production, dispatch, or related field
  • Able to effectively communicate with a broad range of personality types
  • Proficient and comfortable with remote forms of communication (i.e. two way radios), and able to follow all proper radio protocol
  • Comfortable handling real-time data entry for large amounts of information and managing several streams of communication simultaneously
  • Able to recognize the need for and maintain confidentiality
  • Technologically adept with strong typing and computer skills. Able to take detailed, accurate notes and relay time-sensitive information quickly
  • Working knowledge of and comfort with using an iPad
  • Experience and aptitude with timelines and efficient time management
  • A professional work ethic and enthusiasm toward working with others
  • Ability to take direction, act independently and think on one’s feet
  • High school diploma or equivalent
  • Familiarity with the Burning Man event and event worksite
  • Ability and willingness to adjust schedule seasonally to work at the Burning Man event held in Nevada for the duration of the event season

PREFERRED

  • It is helpful if the candidate has previously been to Burning Man and/or is familiar with its culture

 

REQUIRED LICENSES/CERTIFICATIONS

  • Must have a valid state issued Driver’s License and a clean driving record

 

WORKING CONDITIONS

Work is primarily sedentary but will also include the need to find and meet with department representatives who may not be in the vicinity therefore this could include walking or using some form of transportation. Some of the work will be in outside weather conditions and will be exposed to fumes or airborne particles as well as possible extremes in temperature.


ABOUT THIS ROLE

This is a temporary, full-time position ineligible for benefits, working out of Gerlach, Nevada. Burning Man is an equal-opportunity employer.

The expected timeframe of temporary full-time employment for this role, during the DPW work season, is August through September.

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